A trainer in a navy polo shirt talks with a circle of care and support staff wearing lanyards in a bright training room
Children's homes, schools and adult social careTrauma-informedCertified against the RRN Training Standards

Challenging Behaviour Training

Practical, trauma-informed training that helps your staff understand what behaviour is communicating, respond early and calmly, and keep everyone safe when a situation escalates.

Find the course for your setting

#AimingForZero restrictive practice, by understanding behaviour before it escalates.

In brief

+ProActive Approaches delivers challenging behaviour training for children's homes, schools, adult social care and fostering. Every course starts with what behaviour is communicating, builds de-escalation skills, and teaches safe physical skills only as a last resort and only where your setting needs them.

  • Covers: understanding behaviour, trauma, staying regulated, de-escalation, safe physical skills and what happens after an incident
  • For: children's homes, schools, adult social care, fostering and other settings supporting people at risk
  • Certification: our physical intervention training is BILD Act certified against the Restraint Reduction Network (RRN) Training Standards
  • Formats: courses at your setting, open courses, or Train the Trainer for in-house delivery
  • Delivery: across the UK

Behaviour is communication

When someone shouts, runs, refuses or lashes out, it is easy to see only the behaviour. But behaviour nearly always has a reason. It might be fear, pain, a need that is not being met, or a response learned from earlier experiences of harm.

Staff who understand that reason respond differently. They notice the early signs, adjust what they are doing and bring the situation down before it reaches crisis. That is what this training is for. It gives your team the understanding and the practical skills to make incidents less likely, and to keep everyone safe when they do happen.

You may also hear this called behaviour that challenges or distressed behaviour. Whatever the term, the aim is the same. Read more about our trauma-informed practice and de-escalation training.

What the training covers

Making sense of behaviour

What a behaviour is for (its function), the triggers and setting events behind it, and why the same behaviour can mean different things in different people.

The impact of trauma

Adverse childhood experiences (ACEs), attachment, shame and the nervous system, and how they shape the way people react under stress.

Staying regulated yourself

How staff notice their own stress response and stay calm enough to think, because a dysregulated adult cannot calm a dysregulated person.

De-escalation

Spotting the early signs, the language and body language that bring the temperature down, using space and offering a way out.

Safe physical skills, as a last resort

Where your setting needs them, guiding, escorting and holding skills taught using the +ProActive Building Blocks© framework, with the risks explained.

After an incident

Recording, debriefs, repairing relationships and updating support plans, so that each incident makes the next one less likely.

Our approach: the what, the why and the how

  1. 1

    The what: making sense of behaviour

    Staff learn to describe behaviour clearly and without judgement, and to see it as communication rather than a personal attack.

  2. 2

    The why: the science behind it

    Trauma, attachment, shame and the nervous system, explained in plain language and linked to the people your staff support.

  3. 3

    The how: putting it into practice

    De-escalation, support planning, safe physical skills where needed and debriefs, practised with scenarios from your own setting.

Choose the course for your setting

What your team gains

  • A shared language for talking about behaviour across the team
  • Confidence to step in early, before a situation reaches crisis
  • Support plans that reflect what each person is communicating
  • Debriefs that help the team learn from each incident
  • Safe, risk-assessed physical skills where your setting needs them

Questions to ask any training provider

  1. 1Is the physical intervention content certified against the RRN Training Standards?
  2. 2How much of the course is about understanding behaviour and de-escalation, and how much is physical skills?
  3. 3Is the content adapted to the people your staff support, using a Training Needs Analysis?
  4. 4Does it cover what happens after an incident: recording, debriefs and repairing relationships?
  5. 5Are certificates and refreshers included, or charged per head?

Find out more about BILD Act certification.

What people say about our training

“The result is a more settled start to the day for the staff team and pupils. Clear direction for the team on how to approach analysis of behaviour and troubleshoot proactively rather than reactively. An increase in stability within each team, increased attendance and focus in lessons, better communication and ultimately it has empowered the team and my SLT to take responsibility and ownership. We are only half a term in and the indications are that this is a brilliant process for our school. My team have relished the consistency and space to have these discussions and it has been nothing but a positive drive forwards towards outstanding.”
Louise Bethel, Head Teacher, The Spires School
“Ofsted was very successful, I am very pleased with the judgement. I have always known that we are on a journey that would take five years. So with two years complete, we have made remarkable progress. Once again, thank you for all your help and support. What you've brought to the organisation is what Aristotle would call phronesis: the complicated interplay between theory and practical judgement. Thank you.”
Graham Maher, Head Teacher, St Edwards School
“Everyone left the course feeling inspired and motivated. Thank you, the course was, in my opinion, excellent and I felt that everyone left the course feeling inspired and motivated thinking ‘what can I do better to be a superstar?’. That in itself gives a clear indication of the quality of the material from the course and the way you delivered it.”
Sharon Broadley, Registered Manager, The Ryes Education and Children's Homes
“The trainers knowledge and experience are phenomenal. No questions went unanswered. I think anyone who works with any kind of vulnerable adult or child will benefit from this course.”
Rebecca Gardner, Home Manager, Oracle Care & Education

Frequently asked questions

Help your team understand behaviour before it escalates

Tell us about your setting and we will recommend the right course. Or call us on 01789 653575.

Find the course for your setting