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- Telephone: 01789 224039
Telephone: 0333 050 5333
Telephone: 0333 050 5333
BOOKINGS
Important note: +ProActive Approaches Limited acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions and cancellation policy. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract3
INVOICING AND PAYMENT
Invoices must be paid in full within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest.
CANCELLATIONS AND AMENDMENTS FOR COURSES
All requests for cancellations and/or transfers must be received in writing.
Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below*.
*excluding extenuating circumstances which will be at the sole discretion of +ProActive Approaches Limited.
Calendar days notice before the start date of the course
Cancellation fees applicable
Between 29 and 56 calendar days (inclusive)
25% of the course fees
Between 15 and 28 calendar days (inclusive)
50% of the course fees
Between 1 and 14 calendar days (inclusive)
100% of the course fees
Failure to attend
Treated as late cancellation and no refund will be given.
Transfer Terms and Conditions for all Courses:
Direct Delivery Courses Date Change:
Calendar Days Notice before the start date of the course
42 Days +
14 – 41 days in advance of the course start date
0 – 13 days in advance of the course start dates
Fees Applicable
No Charge
15% of the payment is due
25% of the payment is due
In the event of there being insufficient numbers booked onto a course, +ProActive Approaches Limited reserves the right to cancel or postpone the course.
In the event of cancellation of a course by +ProActive Approaches Limited, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible.
All course fees paid will be reimbursed in full, or the payment will be transferred in full to another +ProActive Approaches Limited course. +ProActive Approaches Limited shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs or accommodation etc.
Train the Trainer courses (Foundation & Refresher) Date Change:
42 days + No charge
8 – 41 days in advance of the course start date – 25% of the payment is due
0 – 7 days in advance of the course start date 50% of the payment is due
A name change is free of charge.
COURSE ATTENDANCE AND CERTIFICATION
TRAINER TRAVEL, ACCOMMODATION & SUBSISTENCE EXPENSES
(costs at set rates below, unless agreed otherwise)
Direct Delivery Courses – where we come to you to deliver to your staff directly
‘Train the Trainer’ National Courses – attendance by your staff on one of our hosted ‘National’ courses
‘Train the Trainer’ CLOSED Courses – Dedicated closed course – where we come to you to deliver ‘in house’
COURSE PROVISIONS
CONDITIONS OF BOOKING
The Client accepts responsibility for the behaviour of its nominees in full and undertakes to indemnify +ProActive Approaches Limited against damages and/or personal injury caused to its servants, agents or property as a result of the actions or defaults of its nominees whilst on the training premises. All events are held in well-equipped training centres or hotels. Full venue details will be sent with booking confirmation.
COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
All copyrights and other intellectual property rights relating to any course material provided in connection with the Course remain the sole property of +ProActive Approaches Limited. No part of any course material may be copied or translated in any form without the prior approval in writing of the Company.
LIABILITY
Except in respect of death or personal injury caused by the Company’s negligence, or as expressly provided in these Conditions, ProActive Approaches Limited shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Course and the entire liability of +ProActive Approaches Limited under or in connection with the Contract shall not exceed the amount of the Company’s charges for the provision of the Training Course except as expressly provided in these Conditions.
+ProActive Approaches Limited shall not be liable to the Client or be deemed in breach of contract by reason of any delay or failure to perform any of the Company’s obligations in relation to the Training Course if this was due to any cause beyond the Company’s reasonable control.
EXTENUATING CIRCUMSTANCES
FORCE MAJEURE
+ProActive Approaches Limited shall not be liable to refund of fees or for any other penalty should courses or consultancy be cancelled due to war, government action (law or recommendations), plague, epidemic, pandemic (inc COVID19), fire, strike, lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control. This list is non-exhaustive.
ENTIRE AGREEMENT
These terms and conditions, together with the current +ProActive Approaches Limited website prices, course details and contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by +ProActive Approaches Limited.
These terms and conditions cannot be varied except in writing signed by a Director of +ProActive Approaches Limited. In particular, no terms and conditions incorporated within your ‘Booking Confirmation’ and nothing said by any person on behalf of +ProActive Approaches Limited should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by +ProActive Approaches Limited. +ProActive Approaches Limited shall have no liability for any such representation being untrue or misleading.
Our goal is to enhance quality of life for everyone with a compelling emphasis on the benefits of healthy, therapeutic relationships. We do this by delivering trauma and research-informed, attachment aware education with a strong focus on reducing restrictive practices & restraint (#AimingForZero).
