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BOOKINGS
Important note: +ProActive Approaches Limited acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions and cancellation policy. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
INVOICING AND PAYMENT TERMS
Train the Trainer Course Places (OPEN Courses) for bookings madebefore 30 days of course start date – Upon acceptance of a booking confirmation, a 30% deposit is payable immediately. Final invoices (remaining course fees after paying the initial 30% deposit) for Train the Trainer open courses are payable 30 days before the first day of the course. Places that are not paid in full 30 days before the first day of the course will be released and offered to delegates on the waiting list. Cancellation terms for released places will remain (please see below).
Train the Trainer Course Places (OPEN Courses) for bookings made within 30 days of the course start date – When a booking is made within 30 days of the course’s start date, the full invoice amount is payable at the time of booking. Once confirmed, places that are not paid in full within a 24-hour period will be released. Cancellation terms for released places will remain (please see below).
Train the Trainer Course Places (CLOSED Courses) for bookings made before 30 days of course start date – Upon acceptance of a booking confirmation, a 30% deposit is payable immediately. Final invoices (remaining course fees after paying the initial 30% deposit) for closed Train the Trainer course places are payable 30 days before the first day of the course. Closed courses require a minimum of 6 delegates, additional delegates may be added after the point of booking and will be invoiced separately. For any additional delegates (above the minimum of 6) We require full and final confirmation of delegate numbers at least 30 days before the first day of the course to allow for administration and printing of course materials. Cancellation terms for the first 6 delegates will remain (please see below). If any additional delegate (above the minimum of 6) is unable to attend, they will be offered a place on an alternative open national course. Should they not wish to attend the alternative course 50% of the final invoice for their place on the original course is payable.
Train the Trainer Course Places (CLOSED Courses) for bookings made within 30 days of the course start date – When a booking is made within 30 days of the course’s start date, the full invoice amount is payable at the time of booking. Closed courses require a minimum of 6 delegates and we require full and final confirmation of delegate numbers at the time of booking to allow for administration and printing of course materials. Cancellation terms for the first 6 delegates will remain (please see below). If any additional delegate (above the minimum of 6) is unable to attend, they will be offered a place on an alternative open national course. Should they not wish to attend the alternative course 50% of the final invoice for their place on the original course is payable.
Direct Delivery Courses (where one of our trainers is booked to deliver directly to your staff)
Direct Delivery courses for bookings made before 30 days of course start date – Upon acceptance of a booking confirmation, a 30% deposit is payable immediately. Final invoices (remaining course fees after paying the initial 30% deposit) for direct delivery courses are payable 30 days before the first day of the course. Cancellation terms will remain (please see below)
Direct Delivery courses for bookings made within 30 days of the course start date – When a booking is made within 30 days of the course’s start date, the full invoice amount is payable at the time of booking. Cancellation terms will remain (please see below)
Payment must be made in pounds Sterling by credit/debit card or BACS payment (Bank details can be found on all invoices).
If any amount properly due to +ProActive Approaches Limited under or in connection with these terms and conditions remains outstanding beyond the due date +ProActive Approaches Limited may:
CANCELLATIONS AND AMENDMENTS FOR COURSES
All requests for cancellations and/or transfers must be received in writing.
Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below*.
*excluding extenuating circumstances which will be at the sole discretion of +ProActive Approaches Limited.
Cancellation Policy
Calendar days notice before the start date of the course
Cancellation fees applicable
Between 31 and 56 calendar days (inclusive)
25% of the remainder of the course fees excluding the deposit.
Between 15 and 30 calendar days (inclusive)
50% of the remainder of the course fees excluding the deposit.
Less than 14 days before the first day of the course
100% of the remainder of the course fees excluding the deposit.
Failure to attend
Treated as late cancellation and no refund will be given and 100% of any outstanding course fees become due.
Transfer Terms and Conditions for all Courses:
Train The Trainer Courses Date Change:
Calendar Days Notice before the start date of the course
Fees Applicable
42 days +
No charge
31 – 41 calendar days in advance of the course start date
20% of the remainder of the course fees excluding the deposit.
15 – 30 calendar days in advance of the course start date
30% of the remainder of the course fees excluding the deposit.
8 – 14 calendar days in advance of the course start date
60% of the remainder of the course fees excluding the deposit.
0 – 7 calendar days in advance of the course start date
80% of the remainder of the course fees excluding the deposit.
In the event of there being insufficient numbers booked onto a course, +ProActive Approaches Limited reserves the right to cancel or postpone the course.
In the event of cancellation or postponement of a course by +ProActive Approaches Limited, we will endeavour to inform all participants 7 working days before the 1st day of the course.
All course fees paid will be reimbursed in full, or the payment will be transferred in full to another +ProActive Approaches Limited course. +ProActive Approaches Limited shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs or accommodation etc.
Direct Delivery Courses Date Change:
Calendar Days Notice before the start date of the course
Fees Applicable
42 days +
No charge
31 – 41 calendar days in advance of the course start date
20% of the remainder of the course fees excluding the deposit.
15 – 30 calendar days in advance of the course start date
30% of the remainder of the course fees excluding the deposit.
8 – 14 calendar days in advance of the course start date
60% of the remainder of the course fees excluding the deposit.
0 – 7 calendar days in advance of the course start date
80% of the remainder of the course fees excluding the deposit.
COURSE ATTENDANCE AND CERTIFICATION
TRAINER TRAVEL, ACCOMMODATION & SUBSISTENCE EXPENSES
(costs at set rates below, unless agreed otherwise)
Direct Delivery Courses – where we come to you to deliver to your staff directly
‘Train the Trainer’ National Courses – attendance by your staff on one of our hosted ‘National’ courses
‘Train the Trainer’ CLOSED Courses – Dedicated closed course – where we come to you to deliver ‘in house’
COURSE PROVISIONS
CONDITIONS OF BOOKING
The Client accepts responsibility for the behaviour of its nominees in full and undertakes to indemnify +ProActive Approaches Limited against damages and/or personal injury caused to its servants, agents or property as a result of the actions or defaults of its nominees whilst on the training premises. All events are held in well-equipped training centres or hotels. Full venue details will be sent with booking confirmation.
COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
All copyrights and other intellectual property rights relating to any course material provided in connection with the Course remain the sole property of +ProActive Approaches Limited. No part of any course material may be copied or translated in any form without the prior approval in writing of the Company.
LIABILITY
Except in respect of death or personal injury caused by the Company’s negligence, or as expressly provided in these Conditions, ProActive Approaches Limited shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Course and the entire liability of +ProActive Approaches Limited under or in connection with the Contract shall not exceed the amount of the Company’s charges for the provision of the Training Course except as expressly provided in these Conditions.
+ProActive Approaches Limited shall not be liable to the Client or be deemed in breach of contract by reason of any delay or failure to perform any of the Company’s obligations in relation to the Training Course if this was due to any cause beyond the Company’s reasonable control.
EXTENUATING CIRCUMSTANCES
FORCE MAJEURE
+ProActive Approaches Limited shall not be liable to refund of fees or for any other penalty should courses or consultancy be cancelled due to war, government action (law or recommendations), plague, epidemic, pandemic (inc COVID19), fire, strike, lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
This list is non-exhaustive.
ENTIRE AGREEMENT
These terms and conditions, together with the current +ProActive Approaches Limited website prices, course details and contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by +ProActive Approaches Limited.
These terms and conditions cannot be varied except in writing signed by a Director of +ProActive Approaches Limited. In particular, no terms and conditions incorporated within your ‘Booking Confirmation’ and nothing said by any person on behalf of +ProActive Approaches Limited should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by +ProActive Approaches Limited. +ProActive Approaches Limited shall have no liability for any such representation being untrue or misleading.
Our goal is to enhance quality of life for everyone with a compelling emphasis on the benefits of healthy, therapeutic relationships. We do this by delivering trauma and research-informed, attachment aware education with a strong focus on reducing restrictive practices & restraint (#AimingForZero).
