BOOKING TERMS, CONDITIONS AND CANCELLATION POLICY

Please note these ‘Terms and Conditions’ may be subject to change without notice.

BOOKINGS

  • For current course costs and dates, please refer to the Courses section of our website.
  • Before booking onto a course, please ensure you have read the course content to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
  • If a course registration/booking form/telephone booking is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
  • All bookings remain PROVISIONAL until an authorised person from your organisation has agreed to our terms and conditions using our online booking confirmation system (a link to this system will be forwarded to you by email at the time of booking).
  • Upon completion of the above process, your place(s) will be CONFIRMED.

Important note: Clearinsight Training & Consultancy Ltd acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions and cancellation policy. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

INVOICING AND PAYMENT

Invoices must be paid in full within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest.

  • Payment must be made in pounds Sterling by credit/debit card or BACS payment (Bank details can be found on all invoices).
  • If any amount properly due to Clearinsight Training & Consultancy Ltd under or in connection with these terms and conditions remains outstanding beyond the due date Clearinsight Training & Consultancy Ltd may:
    • Charge interest on the overdue amount at the rate of 5% per annum above the base rate of Lloyds Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand)
    • Claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

CANCELLATIONS AND AMENDMENTS FOR COURSES

  • All requests for cancellations and/or transfers must be received in writing.
  • Changes will become effective on the date of written confirmation being received.
  • The appropriate cancellation charge will apply based on the cost of your booking, as shown below*.

*excluding extenuating circumstances which will be at the sole discretion of Clearinsight Training & Consultancy Ltd.

Calendar days notice before the start date of the course Cancellation fees applicable
 Between 29 and 42 calendar days (inclusive)  25% of the course fees
 Between 15 and 28 calendar days (inclusive)  50% of the course fees
 Between 1 and 14 calendar days (inclusive)  100% of the course fees
 Failure to attend  Treated as late cancellation and no refund will be given.
  • In the event of there being insufficient numbers booked onto a course, Clearinsight Training & Consultancy Ltd reserves the right to cancel or postpone the course.
  • In the event of cancellation of a course by Clearinsight Training & Consultancy Ltd, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Clearinsight Training & Consultancy Ltd course. Clearinsight Training & Consultancy Ltd shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

COURSE ATTENDANCE AND CERTIFICATION

  • Candidates will receive joining instructions via email to the email address provided.
  • It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided.
  • If the joining instructions are not received, it is the responsibility of the individual who booked the course to contact Clearinsight Training & Consultancy Ltd to arrange for them to be re-issued.
  • Failure to attend the course will result in the full cost being incurred.
  • Clearinsight Training & Consultancy Ltd will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
  • No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to Clearinsight Training & Consultancy Ltd.
  • Lost Certificates – The fee for reissuing lost certificates is £5.00 per certificate.
  • Clearinsight Training & Consultancy Ltd reserves the right to change the content and timing of the programme, the date, the venue or the tutor should this become necassery due to reasons outside of our control.

TRAINER TRAVEL, ACCOMMODATION & SUBSISTENCE EXPENSES

(costs at set rates below, unless agreed otherwise)

‘In House’ Courses – where we come to you to deliver to your staff directly

  • Accommodation (if required – travelling distance over 1 hour) £65.00 per night, £95.00 in London.
  • Mileage – 45p per mile (All mileage calculated by using Google maps data via postcode to postcode).
  • Trainer subsistence – £20.00 per night

‘Train the Trainer’ National Courses – attendance by your staff on one of our hosted ‘national’ courses

  • No additional costs

‘Train the Trainer’ CLOSED Courses – Dedicated closed course – where we come to you to deliver ‘in house’

  • Accommodation (if required – travelling distance over 1 hour) £65.00 per night, £95.00 in London.
  • Mileage – 45p per mile (All mileage calculated by using Google maps data via postcode to postcode).
  • Trainer subsistence – £20.00 per night

COURSE PROVISIONS

  • Accommodation, travel and evening meal are the responsibility of the candidate for ‘Train the Trainer’ National Courses.
  • A buffet lunch and refreshments are provided for ‘Train the Trainer’ National Courses (included in the course cost).
  • For ‘In House’ staff courses and ‘Closed’ Train the Trainer Courses, the hosting organisation provides the venue, food & refreshments.

CONDITIONS OF BOOKING

The Client accepts responsibility for the behaviour of its nominees in full and undertakes to indemnify Clearinsight Training & Consultancy Ltd against damages and/or personal injury caused to its servants, agents or property as a result of the actions or defaults of its nominees whilst on the training premises. All events are held in well-equipped training centres or hotels. Full venue details will be sent with booking confirmation.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

All copyrights and other intellectual property rights relating to any course material provided in connection with the Course remain the sole property of Clearinsight Training & Consultancy Ltd. No part of any course material may be copied or translated in any form without the prior approval in writing of the Company.

LIABILITY

Except in respect of death or personal injury caused by the Company’s negligence, or as expressly provided in these Conditions, Clearinsight Training & Consultancy Ltd shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Course and the entire liability of Clearinsight Training & Consultancy Ltd under or in connection with the Contract shall not exceed the amount of the Company’s charges for the provision of the Training Course except as expressly provided in these Conditions.

Clearinsight Training & Consultancy Ltd shall not be liable to the Client or be deemed in breach of contract by reason of any delay or failure to perform any of the Company’s obligations in relation to the Training Course if this was due to any cause beyond the Company’s reasonable control.

EXTENUATING CIRCUMSTANCES

  • If you are unable to attend any of the course due to extenuating circumstances you must inform Clearinsight Training & Consultancy Ltd in writing.
  • If you were unable to attend due to illness you must provide evidence in the form of a doctor’s note.

FORCE MAJEURE

Clearinsight Training & Consultancy Ltd shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

ENTIRE AGREEMENT

These terms and conditions, together with the current Clearinsight Training & Consultancy Ltd website prices, course details and contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by Clearinsight Training & Consultancy Ltd.

These terms and conditions cannot be varied except in writing signed by a Director of Clearinsight Training & Consultancy Ltd. In particular, no terms and conditions incorporated within your ‘Booking Confirmation’ and nothing said by any person on behalf of Clearinsight Training & Consultancy Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by Clearinsight Training & Consultancy Ltd. Clearinsight Training & Consultancy Ltd shall have no liability for any such representation being untrue or misleading.

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