Telephone: 01789 653575
Telephone: 01789 653575
BOOKINGS
Important note: +ProActive Approaches Limited acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions and cancellation policy. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
INVOICING AND PAYMENT TERMS
Train the Trainer Course Places (OPEN Courses) for bookings made before 30 days of course start date – Upon acceptance of a booking confirmation, a 30% deposit is payable. Final invoices (remaining course fees after paying the initial 30% deposit) for Train the Trainer open courses are payable 30 days before the first day of the course. Places that are not paid in full 30 days before the first day of the course will be released and offered to delegates on the waiting list. Cancellation terms for released places will remain (please see below).
Train the Trainer Course Places (OPEN Courses) for bookings made within 30 days of the course start date – When a booking is made within 30 days of the course’s start date, the full invoice amount is payable at the time of booking. Once confirmed, places that are not paid in full within a 24-hour period will be released. Cancellation terms for released places will remain (please see below).
Train the Trainer Course Places (CLOSED Courses) for bookings made before 30 days of course start date – Upon acceptance of a booking confirmation, a 30% deposit is payable immediately. Final invoices (remaining course fees after paying the initial 30% deposit) for closed Train the Trainer course places are payable 30 days before the first day of the course. Closed courses require a minimum of 6 delegates, additional delegates may be added after the point of booking and will be invoiced separately. For any additional delegates (above the minimum of 6) We require full and final confirmation of delegate numbers at least 30 days before the first day of the course to allow for administration and printing of course materials. Cancellation terms for the first 6 delegates will remain (please see below). If any additional delegate (above the minimum of 6) is unable to attend, they will be offered a place on an alternative open national course. Should they not wish to attend the alternative course 50% of the final invoice for their place on the original course is payable.
Train the Trainer Course Places (CLOSED Courses) for bookings made within 30 days of the course start date – When a booking is made within 30 days of the course’s start date, the full invoice amount is payable at the time of booking. Closed courses require a minimum of 6 delegates and we require full and final confirmation of delegate numbers at the time of booking to allow for administration and printing of course materials. Cancellation terms for the first 6 delegates will remain (please see below). If any additional delegate (above the minimum of 6) is unable to attend, they will be offered a place on an alternative open national course. Should they not wish to attend the alternative course 50% of the final invoice for their place on the original course is payable.
Direct Delivery Courses (where one of our trainers is booked to deliver directly to your staff)
Direct Delivery courses for bookings made before 30 days of course start date – Upon acceptance of a booking confirmation, a 30% deposit is payable immediately. Final invoices (remaining course fees after paying the initial 30% deposit) for direct delivery courses are payable 30 days before the first day of the course. Cancellation terms will remain (please see below)
Direct Delivery courses for bookings made within 30 days of the course start date – When a booking is made within 30 days of the course’s start date, the full invoice amount is payable at the time of booking. Cancellation terms will remain (please see below)
Payment must be made in pounds Sterling by credit/debit card or BACS payment (Bank details can be found on all invoices).
If any amount properly due to +ProActive Approaches Limited under or in connection with these terms and conditions remains outstanding beyond the due date +ProActive Approaches Limited may:
CANCELLATIONS AND AMENDMENTS FOR COURSES
All requests for cancellations and/or transfers must be received in writing.
Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below*.
*excluding extenuating circumstances which will be at the sole discretion of +ProActive Approaches Limited.
Cancellation Policy
Calendar days notice before the start date of the course
Cancellation fees applicable
Between 31 and 56 calendar days (inclusive)
25% of the course fees
Between 15 and 30 calendar days (inclusive)
50% of the course fees
Less than 14 days before the first day of the course
100% of the course fees
Failure to attend
Treated as late cancellation and no refund will be given and 100% of any outstanding course fees become due.
Transfer Terms and Conditions for all Courses:
All requests for date changes must be submitted in writing and are subject to confirmation by ProActive Approaches. The following terms and fees apply:
Train The Trainer Courses Date Change:
Calendar Days Notice Before the Course Start Date
Fees Applicable
42+ calendar days
No charge
31 – 41 calendar days
A fee equal to 20% of the full invoice total
15 – 30 calendar days
A fee equal to 30% of the full invoice total
8 – 14 calendar days
A fee equal to 60% of the full invoice total
0 – 7 calendar days
A fee equal to 80% of the full invoice total
In the event of there being insufficient numbers booked onto a course, +ProActive Approaches Limited reserves the right to cancel or postpone the course.
In the event of cancellation or postponement of a course by +ProActive Approaches Limited, we will endeavour to inform all participants 7 working days before the 1st day of the course.
All course fees paid will be reimbursed in full, or the payment will be transferred in full to another +ProActive Approaches Limited course. +ProActive Approaches Limited shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs or accommodation etc.
Direct Delivery Courses Date Change:
Calendar Days Notice Before the Course Start Date
Fees Applicable
42+ calendar days
No charge
31 – 41 calendar days
A fee equal to 20% of the full invoice total
15 – 30 calendar days
A fee equal to 30% of the full invoice total
8 – 14 calendar days
A fee equal to 60% of the full invoice total
0 – 7 calendar days
A fee equal to 80% of the full invoice total
COURSE ATTENDANCE AND CERTIFICATION
TRAINER TRAVEL, ACCOMMODATION & SUBSISTENCE EXPENSES
(costs at set rates below, unless agreed otherwise)
Direct Delivery Courses – where we come to you to deliver to your staff directly
‘Train the Trainer’ National Courses – attendance by your staff on one of our hosted ‘National’ courses
‘Train the Trainer’ CLOSED Courses – Dedicated closed course – where we come to you to deliver ‘in house’
COURSE PROVISIONS
CONDITIONS OF BOOKING
The Client accepts responsibility for the behaviour of its nominees in full and undertakes to indemnify +ProActive Approaches Limited against damages and/or personal injury caused to its servants, agents or property as a result of the actions or defaults of its nominees whilst on the training premises. All events are held in well-equipped training centres or hotels. Full venue details will be sent with booking confirmation.
HEALTH AND SAFETY COMPLIANCE
ProActive Approaches prioritizes the health and safety of all participants and staff in our training environments. Participants are required to adhere to all health and safety guidelines provided by ProActive Approaches or the venue at which in-person training takes place. This includes:
Failure to comply with health and safety guidelines may result in removal from the session and/or termination of participation without refund. Participants are encouraged to inform ProActive Approaches of any special requirements or accommodations needed in advance of the training session.
COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
All materials provided by ProActive Approaches, including but not limited to course content, training manuals, presentations, and digital resources, are the exclusive intellectual property of ProActive Approaches and are protected by copyright, trademark, and other intellectual property laws.
Participants are granted a limited, non-transferable license to access and use these materials solely for their personal or professional development. Materials must not be reproduced, shared, distributed, modified, or used for commercial purposes without prior written consent from ProActive Approaches. Unauthorized use of these materials may result in termination of the participant’s access to the course and may subject them to further legal action.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, ProActive Approaches shall not be liable for any direct, indirect, incidental, or consequential damages arising from participation in any training sessions, use of course materials, or inability to use such materials, even if advised of the possibility of such damages.
This limitation includes, but is not limited to, liability for any injury or harm resulting from the physical activities conducted during training. Participants acknowledge and agree that they assume full responsibility for their actions and participation in the training.
Nothing in this clause is intended to exclude liability for personal injury or death resulting from our negligence, fraud, or fraudulent misrepresentation.
EXTENUATING CIRCUMSTANCES
FORCE MAJEURE
ProActive Approaches shall not be held liable for any failure or delay in the performance of its obligations under these terms and conditions if such failure or delay is caused by events beyond its reasonable control. This includes, but is not limited to:
In the event of a force majeure occurrence:
Participants acknowledge and agree that ProActive Approaches will not be held liable for any indirect or consequential losses arising from such disruptions.
TERMINATION OF AGREEMENT
ProActive Approaches reserves the right to terminate this agreement at our sole discretion under certain circumstances, including but not limited to the following:
In the event of termination, participants will be notified in writing and will lose access to all associated training materials and sessions immediately. Refunds, if any, will be subject to our refund policy.
AMENDMENTS TO TERMS AND CONDITIONS
ProActive Approaches reserves the right to amend these terms and conditions periodically to reflect changes in our services, policies, or applicable laws. Any amendments will be posted on our website and will take effect upon posting. Significant changes that may affect participants’ rights or obligations will be communicated directly via email to registered participants or through a prominent notice on our website.
Participants are responsible for reviewing the terms and conditions periodically to stay informed about any updates. Continued use of our services after any amendment constitutes acceptance of the revised terms and conditions.
DATA PROTECTION AND PRIVACY
ProActive Approaches is committed to protecting your personal information in compliance with data protection laws, including the General Data Protection Regulation (GDPR). Any personal data collected during registration, payment processing, course participation, or communication will be processed securely and used only for purposes necessary to deliver our services. This may include:
We may share limited personal information with third-party service providers solely to facilitate these services (e.g., payment processors). We will not sell, rent, or disclose your information to third parties for marketing purposes without your consent. For more details on how we handle personal data, please refer to our Privacy Policy.
Our goal is to enhance quality of life for everyone with a compelling emphasis on the benefits of healthy, therapeutic relationships. We do this by delivering trauma and research-informed, attachment aware education with a strong focus on reducing restrictive practices & restraint (#AimingForZero).
